Privacy policy

Privacy Policy

Last updated: August 08, 2025

At Tocaj Jewellers, we are committed to protecting your privacy and ensuring transparency in how we handle your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, make a purchase, or interact with our services. It applies to all users in Australia and complies with applicable laws, including the Australian Privacy Principles, and Google Merchant Center guidelines for transparency and data handling.

By using our website or services, you consent to the practices described in this policy.

Personal Information We Collect

We collect personal information that you provide directly or that is automatically gathered through your interactions with our site. This includes:

  • Contact details: Name, email address, phone number, billing and shipping addresses.
  • Payment information: Credit card details, payment method, and transaction history (processed securely via third-party providers like Shopify).
  • Account details: Username, password, and preferences.
  • Usage data: IP address, browser type, device information, pages visited, and time spent on the site.
  • Communications: Information from emails, support inquiries, or reviews you submit.
  • Shopping information: Items viewed, added to cart, purchased, or saved (e.g., loyalty points, reviews, referrals, gift cards).

We do not collect sensitive information unless necessary and with your explicit consent.

How We Collect Your Information

  • Directly from you: When you create an account, place an order, sign up for newsletters, or contact support.
  • Automatically: Through cookies, pixels, web beacons, and similar technologies to track site usage and improve your experience.
  • From third parties: Such as payment processors, shipping providers, or analytics tools (e.g., Google Analytics), in compliance with their privacy policies.

How We Use Your Personal Information

We use your information for legitimate business purposes, including:

  • Fulfilling orders: Processing payments, shipping products, handling returns or exchanges, and sending transaction notifications.
  • Improving services: Personalizing your shopping experience, recommending products, and analyzing site performance.
  • Marketing: Sending promotional emails or ads (you can opt out at any time).
  • Security: Preventing fraud, verifying identity, and protecting against unauthorized access.
  • Legal compliance: Responding to legal requests, enforcing terms, or as required by law.

We do not sell your personal information to third parties.

Sharing Your Personal Information

We may share your data with:

  • Service providers: Such as Shopify for e-commerce, payment gateways, shipping companies, and marketing tools, who are bound by confidentiality agreements.
  • Legal authorities: If required by law, court order, or to protect our rights.
  • Business transfers: In the event of a merger, acquisition, or sale of assets.

All sharing is limited to what's necessary and protected by appropriate safeguards.

Data Security

We implement reasonable security measures, including encryption, firewalls, and secure servers, to protect your information from unauthorized access, loss, or misuse. However, no system is completely secure, so we cannot guarantee absolute security.

Your Rights and Choices

You have the right to:

  • Access, update, or delete your personal information by contacting us.
  • Opt out of marketing communications via unsubscribe links or by emailing us.
  • Withdraw consent where applicable, though this may limit your use of our services.

For residents of Australia, you can request corrections or lodge complaints with the Office of the Australian Information Commissioner if needed.

Cookies and Tracking Technologies

We use cookies for essential functions, analytics, and advertising. You can manage cookie preferences through your browser settings. For more details, refer to our cookie policy (if separate) or contact us.

Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect data from minors without parental consent.

International Data Transfers

As an Australian-based store, your data is primarily stored in Australia or with secure international providers (e.g., Shopify servers). Transfers comply with privacy laws and use standard contractual clauses where required.

Changes to This Policy

We may update this policy to reflect changes in our practices or legal requirements. Updates will be posted on our website with the revised date. Continued use of our services after changes constitutes acceptance.

Contact Us

For questions, requests, or concerns about this Privacy Policy or your personal information, contact us at: