Terms of service

Last updated: August 08, 2025

At Tocaj Jewellers, we are committed to providing a transparent and user-friendly experience. These Terms of Service ("Terms") govern your access to and use of our website, products, and services (collectively, the "Services"). By using our Services, you agree to these Terms, our Privacy Policy, and our Return and Refund Policy. If you do not agree, please do not use our Services.

These Terms comply with applicable laws and Google Merchant Center guidelines, ensuring clarity on user rights, responsibilities, billing, shipping, and limitations.

Section 1: Overview

Tocaj Jewellers operates this e-commerce website and related Services to offer jewellery and related products. Our platform is powered by Shopify. These Terms apply to all users and outline your rights and obligations.

Section 2: Access and Account

You must be at least 18 years old or of legal age in your jurisdiction to use our Services. By creating an account, you provide accurate information and are responsible for its security. We may suspend or terminate accounts for violations.

Section 3: Our Products

Product descriptions are accurate to the best of our knowledge, but appearances may vary by device. We reserve the right to change descriptions, discontinue products, or limit quantities without notice. We do not guarantee that information is always error-free.

Section 4: Orders

Placing an order is an offer to purchase. We may accept or decline orders for reasons including errors in product information or unavailability. Orders are confirmed upon payment processing. Review orders carefully, as cancellations may not be possible post-acceptance. Purchases are for personal use only.

Section 5: Prices, Billing and Payment Methods

All prices are displayed in Australian Dollars (AUD). Prices may change without notice. Unless explicitly stated otherwise, displayed prices exclude GST (Goods and Services Tax), which is calculated and shown at checkout. Shipping costs and customs fees are additional and are not included in the displayed price.

We accept the following payment methods: Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Afterpay, and Zip Pay. Payment is charged at the time of order confirmation. You agree to provide accurate payment information and authorise charges for your order total including applicable taxes and shipping. Promotions are subject to separate terms.

Section 6: Shipping and Delivery

Delivery times are estimates. We are not liable for delays beyond our control. Risk of loss transfers upon handover to the carrier. For more details, refer to our Shipping Policy.

Section 7: Returns, Refunds, and Exchanges

Our return policy allows eligible returns within 30 days. Full details are in our Return and Refund Policy, which includes eligibility, process, and exchanges.

Section 8: Intellectual Property

All content on our Services, including text, graphics, logos, and software, is owned by Tocaj and Co PTY LTD or licensors and protected by law. Use is for personal, non-commercial purposes only. Unauthorized use is prohibited.

Section 9: Optional Tools and Third-Party Links

We may provide third-party tools or links "as is." Use them at your own risk. We are not liable for third-party content or services.

Section 10: Relationship with Shopify

Our Services are powered by Shopify, but transactions are directly with Tocaj Jewellers. Shopify is not liable for any issues arising from your use.

Section 11: Privacy Policy

Your data is handled per our Privacy Policy and Shopify's policy. Review them for details on data collection and use.

Section 12: Feedback

Submitting feedback grants us a license to use it. You warrant it is original and non-infringing. We may monitor or remove feedback.

Section 13: Errors, Inaccuracies, and Omissions

We may correct errors or cancel orders if information is inaccurate, even post-submission.

Section 14: Prohibited Uses

Use Services lawfully. Prohibited actions include harassment, infringement, spam, or malware transmission. Violations may lead to account termination.

Section 15: Termination

We may terminate access at any time. Surviving sections include intellectual property, limitations of liability, and indemnification.

Section 16: Disclaimer of Warranties

Services and products are provided "as is" without warranties, to the extent permitted by law.

Section 17: Limitation of Liability

We are not liable for indirect, incidental, consequential, or punitive damages arising from use of Services, to the fullest extent allowed by law.

Section 18: Indemnification

You agree to indemnify us against claims from your breach of Terms, violations of law, or use of Services.

Section 19: Severability

Invalid provisions do not affect the rest of these Terms.

Section 20: Waiver; Entire Agreement

No waiver of rights. These Terms constitute the full agreement.

Section 21: Assignment

You may not assign these Terms without consent. We may assign without notice.

Section 22: Governing Law

Governed by the laws of Australia, with jurisdiction in New South Wales courts.

Section 23: Headings

Headings are for convenience only.

Section 24: Changes to Terms of Service

We may update Terms; continued use constitutes acceptance. Check periodically.

Section 25: Contact Information

For questions, contact us at: